Frequently asked questions
Can PenFine ship items outside the U.S.?
Yes,We deliver worldwide .
Which courier will deliver my ring?
We use USPS for domestic shipping within the United States; and FedEx and DHL for international shipping.
Will I have to pay for the international taxes and duties?
Free shipping is only available for orders shipping to the USA ; orders shipping to other countries are subject to the customs and taxes of those countries, which will be paid directly by the customer. At this time, we do not offer free shipping that is exempt from customs or taxes for orders shipping to countries other than the USA.
What's the return/refund policy?
We offer 30 Days No-hassle Return, you get easily return for a refund or exchange if you don't like the item. Please read this return & refund page for details.
Can I send you my diamond to set in the ring?
Sorry, considering the risk of packet loss, we cannot accept stones sent to us by customers.
Where are you located?
Our main studio is located in New Jersey, USA.
I don't have enough funds for this jewelry, do you offer a payment plan?
We accept payment plans. It can be a weekly or monthly payment plan. The minimum per payment will be $150. Once the final payment is made, your jewelry will be shipped out, which allows you to purchase with less money now and complete the remaining payment of the product later without interest.
Do you sell items locally or only through your website?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only sell through our website.
BEFORE ORDERING
Can you do the necklace chain to 18+2 inches or other length?
Yes, we can do 18+2inches, please leave us a note on your order directly.
Can you sell the pendant only without a chain?
Sure, we can sell pendants without chains. Please contact us and get a quote.
Can I get my ring engraved?
Yes, the engraving service is available, Link:Engraving.Please send us a message at service@penfine.com with your order number and the engraving words( less than 15 letters is better).
Do you do custom-making?
Our jewelry is made to order, Please contact us for details.
Can you customize the ring with my design?
Yes, of course. Contact us about your idea via service@penfine.com.
Can the gems be replaced with others?
Yes, absolutely. Please email us with details and get a quote.
Frequently asked question
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Frequently asked question
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Frequently asked question
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Frequently asked question
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Is your jewelry solid real gold?
Yes. Our 10k,14k, and 18k white/ rose/ yellow gold products have been tested and certified as real solid gold by third-party authorities in the US (GCAL). We are responsible for the results of the test.
What's the difference between 10k,14k and 18k gold?
10k gold contains 41.7% pure gold and other alloys (such as silver,copper,nickel). 14k gold contains 58.3% pure gold and other alloys(such as silver,copper,nickel).18k gold contains 75% pure gold and other alloys(such as silver,copper,nickel).
I'm nickel/alloy/copper allergic, is there any suggestion?
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Does this come with a gift box?
Yes. It comes with a free jewelry box. And we also provide a paid exquisite gift package
Can I order the wedding band separately in the future?
Of course, you can order your wedding rings separately at any time. Please contact us when you're ready to purchase it, and then we will send you the link.