SHIPPING & RETURNS
Delivery & Shipping
Delivery Time= Processing Time + Shipping Time
All PenFine items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing time differs from product to product. Some popular styles can be shipped out within 2-3 Weeks, while engraved or custom orders may take 3-4 weeks.
you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.
RUSH ORDER available.rush order normally needs 7-10 business days to finish:
|Estimated Shipping Time
|3-5 Business days
|1-3 Business days
Shipments are sent via USPS or DHL,DHL requires phone number.International delivery usually takes 5-7 business days
If you are not 100% satisfied with your purchase, we offer 30 days Money Back Guarantee.If you're not satisfied with any purchase,just return the Jewelry for refund.No question asked.
Refund will be given within 5-7 business days after we get the item, shipping fee and handcrafting fee will be deducted from the original payment(free shipping item will also be charged the postage). For special designed expensive items, we usually need to charge extra restocking fee.
Friendly reminder:We can custom make any jewelry.However,if the jewelry is custom made for you,it is non-return unless quality problem,thanks for your understanding!
If you need to return an item, please Contact Us first. We will respond quickly with instructions on how to return.