SHIPPING & RETURNS
Delivery & Shipping
Delivery Time= Processing Time + Shipping Time
All PenFine items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 2-3 Weeks, while engraved or custom orders may take 3-4 weeks.
you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.
RUSH ORDER available.rush order normally needs 7-10 business days to finish:
https://penfine.com/products/extra-cost-for-rush-order?_pos=1&_sid=70aa4d614&_ss=r
Domestic Shipping
| Shipping Type | Price | Estimated Shipping Time |
| Standard Shipping | Free | 3-5 Business days |
| Express Shipping | $50 | 1-3 Business days |
International Shipping
Shipments are sent via USPS or DHL,DHL requires phone number.International delivery usually takes 5-7 business days
Returns
If you are not 100% satisfied with your purchase, we offer 30 days Money Back Guarantee.If you're not satisfied with any purchase,just return the Jewelry for refund.No question asked.
Refundable Fee
Our jewelries are handmade, the most expensive part is the handmade art of artisans. Based on the experience, few customers choose the same style and same ring size. Even though we use recycled meterials to PROTECT THE ENVIRONMENT, craftsmen have to disassemble the ring and recycle the metal once returning item is received. The jewelry cannot be resold. That's why there will be handcrafted fee (20%-50% of item price) and shipping fee deducted, others will be refunded in 5 business days after the returned item is received..
For special designed expensive items, we usually need to charge extra restocking fee.
Friendly reminder:We can custom make any jewelry.However,if the jewelry is custom made for you,it is non-return unless quality problem,thanks for your understanding!
If you need to return an item, please Contact Us first. We will respond quickly with instructions on how to return.