Unique Princess Cut Alexandrite Diamond Engagement Ring Claw Prong

Main ring

Made for you is better than made for masses. Quality takes time but it is worth to wait !

- Free shipping in Local USA and we ship to all over the world.
- Signature is required for all the solid gold jewelries.
- Phone number is needed when shipping abroad.
- All our items are made to order.

Delivery Time= Processing Time + Shipping Time

• Normal Order : 10-20 business days to process and 5-7 business days for arrival.
• Custom Order : 20-30 business days to process and 5-7 business days for arrival.
• Rush Order : 5-10 business days to process and 2-4 business days for arrival.

Rush Order:

Rush order is applicable to solid GOLD jewelry, the process time is 5-10 business days. The total delivery time is 2-3 weeks. You can purchase it by this link. Please contact us first if your deadline is less than 18 days. All rush orders are subject to a rush order fee + fastest shipping method. Rush Orders are NON REFUNDABLE.

International Customs and import taxes: 

NOTE: Please be aware that free shipping is only available for orders shipping to the USA ; orders shipping to other countries are subject to the customs and taxes of those countries, which will be paid directly by the customer. At this time, we do not offer free shipping that is exempt from customs or taxes for orders shipping to countries other than the USA.

Shipping FAQ:

Will you update me with tracking number and is there insurance?

All orders are shipping with full insurance and tracking number. Once the order is shipped, we will update you with tracking number for the package. Please note that it might take few hours for the tracking numbers to work in the shipping company website. All jewelry orders shipped via PenFine comes with full insurance. In a rare case if anything happens to your package, your purchase is completely safe as it is insured.

How will my order be shipped?

All PenFine US orders are shipped via USPS, and FedEx or DHL for other countries. (Postal Service). Once the order is shipped, we will update you with tracking number and you can track your order online.

After shipping, do you have any warranty?

We offer 30 Days No-hassle Return, a Lifetime Warranty and 1 year FREE tiny stone sending service if there is a manufacturing defect. Please see details on return&refund

Welcome to Penfine for determining your finger and ring size in all of the world's international ring sizing standards.

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General Jewelry Care Tips

1. Remove Jewelry During Activities: Take off jewelry when swimming, exercising, or doing household chores to avoid damage from chemicals, impact, or sweat.
2. Store Properly: Use a soft-lined jewelry box with separate compartments to prevent pieces from scratching each other.
3. Avoid Contact with Chemicals: Keep your jewelry away from lotions, perfumes, hair sprays, and cleaning products, as they can dull or damage the metal and gemstones.
4. Clean Regularly: Use a soft cloth to wipe your jewelry after wearing it to remove oils and dirt.

Care for Specific Materials

• Gold and Silver: Use a gentle, non-abrasive jewelry cleaner or a mix of mild soap and warm water. Avoid harsh scrubbing to prevent scratches.
• Gemstones (e.g., Moss Agate): Clean with a soft brush, warm water, and mild soap. Avoid ultrasonic cleaners for softer stones.
• Black Gold: Clean with mild soap and water; avoid abrasive cleaners to preserve the plating.

30 Days No-hassle Return: You have 30 days to request a return after receiving your item. Please contact us at service@penfine.comwith your order number first.

Contact us within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
Custom or personalized orders
Exceeding 30 days from the date of receipt
Rings with engravings
Ring size less than 3 US or greater than 10 US
Worn, damaged, altered and/or not in purchase condition
On-sale items or gift cards.
Rush order
Conditions of return
Buyers are responsible for return shipping costs. It is highly recommended to purchase insurance when returning.If the item is not returned in its original condition or get lost, the buyer is responsible for any loss in value.

Refundable Fee
Our jewelries are handmade, the most expensive part is the handmade art of artisans. Based on the experience, few customers choose the same style and same ring size. Even though we use recycled materials to PROTECT THE ENVIRONMENT, craftsmen have to disassemble the ring and recycle the metal once returning item is received. The jewelry cannot be resold. That's why there will be handcrafted fee (20%-50% of item price) and shipping fee deducted, others will be refunded in 5 business days after the returned item is received..

To ensure the longevity of your jewelry, please handle it with care and follow the provided care instructions. Even well-constructed rings can be damaged if knocked against hard surfaces. We recommend visiting a professional jeweler once a year for cleaning and prong tightening to maintain the ring's appearance and integrity.

How to return?

You can return the order to us using USPS (postal service), UPS, FedEx, or any other carrier that works for you. Please contact us to get the returning address before returning. We do recommend that you get a tracking number for the return shipment back to us (for safety reasons). Once the package is delivered back to us, we will update you, and we will process a full refund back or exchange.

Email : service@penfine.com